Privacy Policy

Last Updated: June 11, 2025

Welcome to Nexus Crumb! This Privacy Policy describes how Nexus Crumb ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website (https://www.nexus-crumb.store.shoopy.in), place an order, or interact with us.

1. Information We Collect:

We collect information to process your orders, improve our services, and communicate with you. This includes:

* Personal Identifiable Information (PII):

* Contact Information: Name, email address, phone number, shipping address, billing address.

* Order Information: Details of the products you purchase, transaction history, payment method (though we do not store full payment card details).

* Non-Personal Information:

* Website Usage Data: IP address, browser type, operating system, pages viewed, time spent on our site, referral sources. This is collected automatically via cookies and analytics tools.

* Device Information: Type of device used to access our website.

2. How We Collect Your Information:

* Directly from You: When you create an account, place an order, sign up for newsletters, fill out forms, or contact us.

* Automatically: Through cookies, web beacons, and similar technologies as you navigate our website.

* From Third Parties: We may receive information from payment gateways (e.g., confirmation of successful payments) or delivery partners.

3. How We Use Your Information:

We use your information for various purposes, including:

* Order Fulfillment: To process your orders, manage payments (online or COD), deliver products to your specified address in Akola, and provide customer support.

* Communication: To send you order confirmations, delivery updates, respond to your inquiries, and send promotional offers or newsletters (if you opt-in).

* Service Improvement: To understand how our website is used, analyze trends, troubleshoot issues, and improve our website's functionality, product offerings, and customer experience.

* Marketing: To personalize your experience, show you relevant products, and send you marketing communications about new products, promotions, or events that might interest you (you can opt-out at any time).

* Security & Fraud Prevention: To protect against fraudulent transactions, unauthorized access, and other illegal activities.

* Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information:

We do not sell your personal information to third parties. We may share your information with:

* Service Providers: Third-party companies that perform services on our behalf, such as payment processing, website hosting, data analysis, marketing assistance, and local delivery partners in Akola. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

* Legal Requirements: When required by law, court order, or governmental regulations, or to protect our rights, property, or safety, or that of others.

* Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security:

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Choices & Rights:

* Opt-Out of Marketing: You can opt-out of receiving marketing emails from us by following the unsubscribe link in those emails.

* Access/Correction: You may have the right to access and update some of your personal information through your account settings. For other requests, please contact us.

* Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies if you prefer, though this may affect the functionality of our website.

7. Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies.

8. Children's Privacy:

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

9. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and update the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Nexus Crumb

nexuscrumb@gmail.com

Azad Park Road Bhaji Bazar Old City Akola, Maharashtra, India